Atlassian
From the first idea to a scaled enterprise system: we plan, implement and support Jira, Confluence and Jira Service Management, in the cloud or on Data Center.
Platforms & implementation
Training
Training for Jira, Confluence, Jira Service Management and Frends: for whole teams, on specific use cases, as an introductory session or workshop, whenever you need it.
For your team
Training for users, admins and developers, matched to what they already know and what they do.
Focused on use cases
We train on a specific use case, such as an integration or a service desk process that your team is about to implement.
Introductory sessions
A compact introduction, for example before you decide on Frends or when new colleagues join.
Workshops
Focused on one question, such as how to structure your Jira projects or how to design your integrations.
Knowledge that sticks
A new system only pays off when your team works with it confidently. We train your staff in Jira, Confluence, Jira Service Management and Frends, the way you use these tools, with examples from your day-to-day work rather than a textbook. When we introduce sproof sign or SmartSuite, we train your team too.
Jira, Confluence and Jira Service Management
- Users: finding your way around Jira, creating and updating tasks and tickets, working with Kanban and Scrum boards, and creating and structuring pages in Confluence.
- Admins: setting up projects, workflows, fields and permissions, creating automation rules and managing apps, with clear rules so that your environment stays easy to navigate.
- Service desk teams: queues, SLAs, the customer portal and the knowledge base in Jira Service Management.
- Assets and CMDB: understanding object schemas, maintaining and analysing data, including for an automatically maintained CMDB.
For more on how we work with Jira and Confluence, see Atlassian.
Frends
We offer Frends training whenever you need it: for whole teams, on specific use cases, as an introductory session or as a workshop. With the low-code platform, your own team can adapt and extend integrations, and as the largest Frends partner in the DACH region, we show you how.
- Development: building integration processes and APIs, from the first process through ready-made building blocks and custom code to error handling.
- Operations: agents, environments and monitoring, so that you find and fix errors quickly.
- Getting started: in an introductory session, you see Frends at work on an example, for instance before you start with a proof of concept.
How training works
Clarify needs
Who is taking part, and what should your team be able to do afterwards?
Tailor the content
Format, topics and examples that match your environment.
Train
On site or remotely, with examples from your day-to-day work.
Go deeper
Answer questions from practice and explore topics further in workshops.
After the training
If your team takes on tasks itself, we remain your point of contact. And if you would rather hand over operations, operations & support has our service packages and blocks of hours.
Frequently asked questions
Can’t find your question? Ask us directly: Contact
Who is the training for?
For everyone who works with Jira, Confluence, Jira Service Management or Frends: users, admins and service desk teams as well as developers and IT teams who build or look after integrations.
When does the training take place?
Whenever suits you. We set the date together with you, whether for a training course, an introductory session or a workshop.
Does the training take place on site or online?
Both are possible, on site at your premises or remotely.
Can we have a say in the content?
Yes. We tailor topics and examples to your environment and to what your team already knows, including for a specific use case.
Is this official Atlassian training?
No. AmberTech Solutions is not an Atlassian partner and does not offer official Atlassian courses or certifications. Our training for Jira and Confluence is based on your environment and on our experience from projects.
Related services
Frends iPaaS
As the largest Frends partner in the DACH region, we connect your systems and automate processes with the low-code integration platform Frends, starting with a proof of concept.
Operations & support
After go-live we stay at your side: with support, maintenance, service packages and blocks of hours for your platforms, integrations and software, with individually agreed SLAs if you need them.
Let’s talk about your plans.
Whether it’s a first idea, a project already under way or an existing IT landscape: we listen, put things into context and show you concrete next steps.
Your contacts: Christian, Tobias and Michael, the founders of AmberTech Solutions.