Platforms & implementation
From the first idea to a scaled enterprise system: we plan, implement and support Jira, Confluence and Jira Service Management in the cloud and guide your move from Data Center.
Requirements analysis, licensing advice and tool audits as a solid foundation for your Atlassian landscape.
Setup, customising and app integration, aligned with your processes.
Where standard features and Marketplace apps fall short, we build our own apps, such as our risk management add-on for Jira Cloud.
Cloud transformation, instance merges, modernisation of existing instances and migrations from other systems such as ServiceNow.
Clear rules, user and permission schemes and transparent structures.
Admin and user training, service packages for ongoing administration and change management.
Whether you are just getting started with Jira and Confluence or want to optimise a complex instance for thousands of users: we help you build an Atlassian environment that truly supports your teams.
AmberTech Solutions is not an Atlassian partner itself. We do, however, work with Atlassian partners who take care of licence processing, for example. As part of our licensing advice, we first work out with you which products, editions and number of users you need. We keep an eye on your licences afterwards, too: as part of licence optimisation, we regularly check whether user numbers, editions and apps still match your needs. Our focus is on consulting, setup, integration, custom apps, training and support.
Jira, Confluence and Jira Service Management cover projects, service and documentation. Frends connects them with the rest of your systems. The result is end-to-end processes without manual re-keying, duplicate work or data silos.
The integrations overview shows which systems we have already connected.
Real-world examples: automatic calculation of business case ratings directly in Jira, syncing customer data between Jira Service Management and ERP systems, Confluence documentation generated from Jira workflows, or connecting external ticketing systems for centralised incident and request management.
4,000 knowledge base pages and their attachments moved from ServiceNow to Confluence, automated with Frends and finished before the ServiceNow licence ran out.
Read the storySetting up IT service desks with integrated asset management in the Atlassian environment.
Results from several vulnerability scanners, including Tenable and Rapid7, are consolidated with Frends and stored in Jira.
Mapping marketing, reporting and logistics processes with the Atlassian tools.
Strategic development and optimisation of existing Atlassian landscapes.
Can’t find your question? Ask us directly: Contact
No, we are not an Atlassian partner ourselves. We do, however, work with Atlassian partners who take care of licence processing, for example. Consulting, setup, integration and support for your Atlassian environment are handled by us.
Together we work out which products, editions and number of users you need as part of our licensing advice. Licence processing is then handled by one of the Atlassian partners we work with.
Atlassian is retiring Jira, Jira Service Management and Confluence on Data Center. New customers have not been able to buy licences since 30 March 2026, existing customers can still expand until 30 March 2028, and support and licences end on 28 March 2029. Until then, we look after your existing environment, compare the cloud editions with you, clarify data residency and apps, and plan the move including scripts and integrations.
Yes. We merge instances, support the migration to the cloud and modernise environments that have grown over time, with clear user and permission schemes for the new structure.
Yes. When standard features and apps from the Atlassian Marketplace are not enough, we develop our own apps for your workflows. Our risk management add-on for Jira Cloud is one example.
Yes. With Frends we connect Jira, Confluence and Jira Service Management to ERP, CRM, production systems, external ticketing systems or in-house software, for example to sync customer data or take over tickets from other systems.
Yes. With a service package we take over the ongoing administration of your Atlassian environment, including governance and licence optimisation. For individual change requests, there are blocks of hours. On top of that, admin and user training and change management help new ways of working take hold in your teams.
As the largest Frends partner in the DACH region, we connect your systems and automate processes with the low-code integration platform Frends, starting with a proof of concept.
Structure for large project landscapes: our operating model combines LeSS, traditional project management and SAFe in one clear environment. Less coordination, more impact.
A service desk with ITIL-based incident, request and change management, plus asset management across the entire lifecycle, set up in Jira Service Management, SmartSuite or your existing tool.
We build your CMDB and keep it up to date automatically with Frends, no matter which systems the data comes from and whether the target is Jira Assets or another solution.
After go-live we stay at your side: with support, maintenance, service packages and blocks of hours for your platforms, integrations and software, with individually agreed SLAs if you need them.
Training for Jira, Confluence, Jira Service Management and Frends: for whole teams, on specific use cases, as an introductory session or workshop, whenever you need it.
Whether it’s a first idea, a project already under way or an existing IT landscape: we listen, put things into context and show you concrete next steps.
Your contacts: Christian, Tobias and Michael, the founders of AmberTech Solutions.
