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Success story · Automotive supplier
Automated migration from ServiceNow to Confluence
4,000 knowledge base pages and their attachments moved from ServiceNow to Confluence, automated with Frends and finished before the ServiceNow licence ran out.
- ServiceNow
- Confluence
- Frends
- Data migration
Challenge
A tier-1 automotive supplier in Germany wanted to move its knowledge base, 4,000 pages including attachments, from ServiceNow to Confluence. The two systems structure content in fundamentally different ways: ServiceNow categories and attachments do not map directly onto Confluence. That normally means a lot of planning and custom scripts to import the attachments correctly without losing any links.
Solution
Map the IDs
Each ServiceNow page is mapped to its new Confluence page. This mapping keeps the data consistent throughout the migration.
Transfer the pages
Frends reads the knowledge base pages from ServiceNow, converts them and creates them in Confluence through the API. Then the content is checked.
Add the attachments
In a second step, the attachments follow through intermediate storage, each linked to the right Confluence page.
Continuous monitoring and robust error handling accompany both steps. Because they run separately, errors are quick to narrow down.
Result
The migration ran smoothly and quickly and was completed ahead of schedule and under budget. The end of the ServiceNow licence did not affect day-to-day operations.
Services involved
Frends iPaaS
As the largest Frends partner in the DACH region, we connect your systems and automate processes with the low-code integration platform Frends, starting with a proof of concept.
Let’s talk about your plans.
Whether it’s a first idea, a project already under way or an existing IT landscape: we listen, put things into context and show you concrete next steps.
Your contacts: Christian, Tobias and Michael, the founders of AmberTech Solutions.