Success story · Furniture industry

AI-supported order management

A purpose-built AI document extractor automates order intake: from the order as a PDF, scan or photo to the finished EDI file in the central IT backend.

AI document extraction
Human in the loop
EDI
Frends

Illustration: orders as PDF, scan and photo flow into a review dashboard and on as an EDI file through Frends to the backend

Challenge

Orders arrived in different formats: as digital PDFs, scans or photos. Classic, rigid OCR templates reached their limits, and order entry took a lot of manual work.

Solution

An order comes in
Customers send their orders as digital PDFs, scans or photos.
AI reads the order
A purpose-built AI document extractor captures the content using semantic context understanding instead of rigid templates, whatever the format.
Staff review the data
In an interactive dashboard, employees review and complete the pre-structured data.
An EDI file is created
The system generates a structured EDI file from the order fully automatically.
Handover via Frends
The Frends integration platform hands the file over to the central IT backend.

Result

End-to-end digitalisation from the order to the backend: the hand-offs between paper, email and systems disappear and manual data entry drops considerably.

Services involved

AI integration & automation

From hype to real business value: we integrate machine learning and large language models into your applications and automate repetitive tasks.

Frends iPaaS

As the largest Frends partner in the DACH region, we connect your systems and automate processes with the low-code integration platform Frends, starting with a proof of concept.

Software development

Custom software from analysis to operations: web and mobile apps, cloud-native backends and connections to your existing systems.

22 October 20264 min read

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